Shipping & Returns Policy

SHIPPING & RETURN POLICY

Please read our Shipping & Return Policy carefully before placing your order.

We strongly recommend double-checking the product size, model number, and compatibility with your HVAC system before completing your purchase. Ordering incorrect products may result in additional shipping expenses for exchanges or returns.

Shipping Policy

• We ship across Canada using trusted courier partners such as Canpar, GLS, and Canada Post.
• Shipping charges are automatically calculated at checkout based on:
  • Delivery postal code
  • Product quantity
  • Package size and weight
• We work to provide discounted shipping rates whenever possible.

Please note:

• Additional shipping charges may apply for certain rural or remote locations where carrier rates are significantly higher than standard shipping costs. If this occurs, we will contact you before processing the order.
• Orders are typically shipped within the next business day after the order is received, excluding non-stock or backordered items.
• Courier transit times may vary depending on location and weather conditions.
• We are not responsible for delays caused by courier companies or for shipments requested through alternate carriers chosen by the customer.

Incorrect or Undeliverable Addresses

If a package is returned to us due to:

• An incomplete address
• Incorrect shipping information
• Failed delivery attempts

the customer will be responsible for:

1. The return shipping charges billed by the courier
2. The reshipping cost to send the order again

Please ensure your shipping information is accurate before submitting your order.

Damaged Shipments

If your package arrives visibly damaged:

• Please refuse the shipment if possible and notify us within 48 hours at
  csr@richmondhillfurnacefilters.ca

If products inside the package are damaged:

• Please contact us within 48 hours of delivery
• Photos of the damaged products and packaging may be required to initiate a courier claim

Return Policy

We accept returns within 90 days of purchase, provided the products are:

• Unopened
• Unused
• In their original condition and packaging

Please note:

• Customers are responsible for arranging and covering return shipping costs for all shipped orders.
• Original shipping charges are non-refundable.
• Once the returned products are received and inspected, a refund will be issued for the full product value only.
• Certain items, including most electrical parts, are non-returnable.

Before returning any products, customers must contact us by email at:
csr@richmondhillfurnacefilters.ca

We will provide return instructions and confirm return eligibility.

Order Errors

If we ship the incorrect product by mistake, we will take full responsibility and correct the issue at no additional cost to the customer.

Holiday Shipping

Please note that courier operations may be limited during Canadian national holidays. Canada Post does not operate on:

• Easter Monday
• Remembrance Day

Shipping and delivery timelines may be affected during holiday periods.