FAQS
Q: WHICH CREDIT CARD PROCESSING COMPANY DO YOU USE :
A: We use Paypal Payments & Shopify Credit Card Payment Processing
Q: WHAT IS YOUR RETURN POLICY?
A: We accept returns within 90 days of purchase, provided the items are in their original, unopened, and unused condition.
For shipped orders, customers are responsible for arranging and covering the return shipping cost. Once the returned items are received and inspected, a refund will be issued for the full product amount. Please note that original shipping charges are non-refundable.
Certain items, including most electrical parts, are non-returnable. We kindly ask that you contact us before returning any products to confirm eligibility and return instructions.
To help avoid unnecessary return shipping costs, we strongly recommend verifying product sizes and compatibility before placing your order.
Q: RETURNING / EXCHANGING PRODUCTS OUT OF POLICY:
A: Unfortunately products with the purchase date exceeding 90 days will be not accepted. These items will not be subject to an exchange or return, regardless of the condition of the product. Furnace filters are used for the protection of the furnace and the air quality of the home. We have a strict return and exchange policy because these products affect the air quality, and members of the household are subjected to this. We consider the allergies, and other respiratory concerns that our customers might suffer from and we want to provide a product that can be unquestionably trusted and our customers feel comfortable having in their home.
Q: WHAT IS THE SHIPPING COST TO MY ADDRESS?
A: We ship across Canada, and shipping charges are calculated at checkout based on your postal code, product quantity, and package size. We work to provide the most competitive discounted shipping rates possible through our courier partners.
Please note that in certain remote or rural areas, additional shipping charges may apply due to higher carrier costs. If this occurs, we will contact you before processing the order to confirm the additional shipping fee or provide the option to cancel the order for a full refund.
Q: CAN I COME TO YOUR STORE AND PURCHASE PRODUCTS LISTED ON YOUR WEBSITE:
A: Yes you can come to our Store at 110 West Beaver Creek Rd, Unit 21, Richmond Hill, ON L4B 1J9 and Purchase Products listed and show as IN STOCK, we accept Cash, Debit, Visa, Mastercard. We are openMonday - Friday 9.00AM to 5.00PM, Saturday 10.00AM to 4.00PM and closed on Sundays and all statutory Holidays.
Q: WHERE IS YOUR STORE LOCATED EXACTLY.
A: We are located at 110 West Beaver Creek Rd, Unit 21, Richmond Hill, ON L4B 1J9
Located in the Beaver Creek business/industrial area of Richmond Hill, just north of Markham and very close to Highway 404 and Highway 7.
Q: AFTER I PLACE AN ORDER HOW SOON AFTER DO YOU SHIP ?.
A: Typically, delivery takes 2-5 Business Days. Please note that delivery times may vary due to weather and other unforeseeable circumstances. We use Canpar for shipping, and once your order is shipped, we will send you an email with tracking information.
Q: ARE ALL ITEMS STOCKED?
A: We Normally stock all the products on our website unless it is not a Regularly Stocked Item or if it is indicated that it is OUT OF STOCK.
Q: DO YOU OFFER DISCOUNTS FOR PICKUP ORDERS?
A: At the moment, pickup orders are priced the same as the prices listed on our website. We appreciate your understanding and continued support.
Q: DO YOU INSTALL REPLACEMENT PARTS OR MAKE SERVICE CALLS?
A: No, we do not provide this service, however we do recommend to have replacement parts be installed by a Qualified HVAC Technician and the best time to do this is when they are servicing your HVAC equipment
Q: ARE THE PRODUCTS YOU OFFER GENUINE BRAND NAME PARTS?
A: Yes our products are Genuine OEM replacement parts unless otherwise stated, we also carry less expensive Aftermarket / Generic products for most items